JoJo

Why is it that I’m so surprised and therefore feel compelled to tell people about a good customer service experience?? I guess it’s because they seem rare these days. I’m not naturally cynical - if anything I often make excuses for poor service in the interest of keeping the peace. But I recently had a fantastic retail experience i’d like to share.

Abacus Art came to the rescue when i had a very urgent picture framing job. Sounds odd i know - not often does one have urgent picture framing jobs. But this framed photo was to be a 30th birthday pressie for a dear friend in sydney and it had to be done in 24 hours. Due to a not so good customer service experience with the photographer (i won’t name them - they’re not local!) i had to wait 10 extra days for the photo, hence the urgency around the framing.

With a smile and a gentle nature, Abacus Art said “yes, no problems at all. We’ll shift some other jobs around to ensure we get it done in time for you”, then recommended the best and most cost-effetive frame and matt they had in stock and said they’d wrap it up for me for pickup the next morning.

I love it when businesses get it right.